Wrong size
Open the order in the partner store and choose return or exchange within its return window. Then use our fit check to find the right size — it is often one step over in the same line.
When a filter needs to go back
Returns, exchanges and warranty claims all run through the order page of the partner store you bought from. Pick your situation below.
Arrived damaged
Report it from the order page in the partner store as soon as the box is opened. Keep the packaging until the request is settled.
Failed in use
A split end cap, a collapsed core, a seam that opens: start a replacement request from the same order page. Several of our spa filters carry a 3-year warranty on product issues, handled through that order.
Before you send it back: a 60-second fit check
- Is the filter the same length as the old one, end cap to end cap?
- Does the outside diameter match across the pleats?
- Are the top and bottom openings the same size and style?
- Did the old filter use a gasket or O-ring that needs moving over?